Returns and Exchange

Terms of Sale means the terms and conditions on which purchases are made available to you as a purchaser on the website www.youmats.sa owned and operated by Umates Dell Building Materials
Please read these Terms carefully before continuing to purchase through the Site, by placing an order through the Site, you agree to and be bound by these Terms of Sale with immediate effect.
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RETURNS, REPLACEMENTS & EXCHANGES
The below sets out our conditions for returns:
Return, Replacement & Exchange (Reason)
You have received the wrong product;
You have received a product that is not as described on the Site; or
You have received a damaged product.
Return, Replacement & Exchange (Possibility)
Yes For refurbished products, you must return the product within seven (7) days of receipt of shipment.
Return Condition
The product is unused, in original unbroken packaging, and includes all tags.
For electronics, open products will be accepted if different from description or picture displayed.

What is YouMat's return policy?
You can return the product if it is not on the Noon list of non-returnable products, and if you received it in the following cases:
Incorrect product (if the product has not been used and in its original packaging with all tags and labels included).
Damaged/defective item (For electronics, unpacked items will be accepted if the description or pictures shown are different).
If you change your mind or order a product in error, we will accept your return under the following specific terms:
The products are in the original seller's packaging (closed and sealed box) and are not damaged or in poor condition. Packaging must be sealed and intact.


Your Refund:
 for delivered products, we will refund you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
if the products are faulty or not as described on our Site; or
if your reason for return is due to an error on our site, such as an error in pricing or description, a delay in delivery etc.
Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
if you paid by cash on delivery, we will issue a refund to your wallet; or
if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.


Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfillment center;
if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
if you have cancelled your order before shipping, an automated refund will be provided back to you.



 

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